Don't want to own or maintain the system? You can subscribe to our Virtual Call Centre. No hardware, no heavy initial investment, don’t have to worry about redundancy and backups, don’t need a IT personnel. Don’t have to worry about over-invest.
Our servers are hosted in a data centre and supported with full redundant power supply, telephones lines and internet access and backups. Business continuity is our utmost concern. Using our agent voip soft-phone, you can install and setup agents anywhere with a PC with internet access. Calls will call a hotline and, via Internet, you will receive the call at anywhere in the world. You will get all the features in the Optima Call Centre and more! You can never over-invest. You can start with 2 agents, and upgrade to 10 agents in the following month for a campaign, and reduce back to 2 agents when the campaign is over. You can start with 10 lines account, increase to 30 lines and reduce back to 5 during normal traffic situation easily. You don’t need to apply for telecom lines! You are able to save cost on outgoing calls using our VoIP service at cheap price.
All agents will have conversation recordings! You can host it at our data centre or store them in your office for privacy reasons. You can even integrate this call centre service with your own CRM application in your office!
Need to change the call flow, do the voice prompt recordings... let us manage them. You are free to do what you are best at... meeting your customers' needs.
Virtual Contact Centre is a no-pain, easy to setup centralized and de-centralized call centre service. Using the concept of Software-as-a-Service, Optima brings call centre solutions to you at monthly recurring fees. No hardware, no integration or interfering with your LAN or telephone system.